Refund Policy

Effective Date: 09/07/2025
Last Updated: 09/07/2025
 

At Rooted Light, every item is printed just for you. Because our products are made-to-order through a trusted third-party fulfillment partner (Printful), we’re unable to offer refunds or returns for buyer’s remorse or incorrect ordering.

However, if something arrives damaged, misprinted, or defective, we’ll gladly make it right.

 

Damaged or Defective Items

If your item arrives with a printing error, physical damage, or in poor condition:

1. Email us within 7 days of receiving your order

2. Include:

   • Your order number

   • A brief description of the issue

   • Clear photos of the item and packaging

📧 Send to: rootedlightphotos@gmail.com

We’ll contact Printful on your behalf and issue a replacement at no extra cost if the issue qualifies under their policy.

 

Returns & Exchanges

We do not accept returns or exchanges unless the item was received in damaged or defective condition.

Please double-check your:

• Shipping address

• Product selections (size, color, print style)

before placing your order.

 

Non-Refundable Scenarios

We cannot offer refunds for:

• Incorrect sizing choices

• Change of mind

• Late delivery caused by shipping carriers or customs

 

Our Promise

We’re a small, independent shop rooted in integrity. If you’re ever unhappy with your order for any reason, please reach out — we’re here to help and want you to love what you receive.

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